“The maid that we hired in Maidcity in Kovan is fantastic. Im glad that she has stay with us for 4years and now going to extend another 2years. I would like to extend my gratitude to Stella for her prompt services.”

“Serene helped us to find the right helper to fit our needs. She helped us to screen through many applicants to find the one who fits the most to our household. She is responsive and professional. Really appreciate her help. I would recommend her services to anyone who is looking for a helper.”

“We were very fortunate to be assisted by Atin, who professionally and efficiently handled our helper hire and patiently explained the processes and fees, putting our minds at ease. Thanks Atin!”

“Hi Atin, I would like to express my sincere appreciation for your exceptional service at Maidcity's Clementi branch. Your professionalism and supportive nature have made a significant difference in my experience. I am particularly impressed with your prompt attention to my requirements, which has been greatly appreciated. Furthermore, I am grateful for your assistance in communicating with my maid, as my Malay language skills are limited. Your help has been invaluable. I highly recommend Ms. Atin to anyone seeking a reliable and suitable maid. Her dedication and expertise are truly commendable. Thank you once again for your outstanding service. 🙏👍🥰”

“ had an amazing experience with Maidcity, thanks to Atin’s professionalism and efficiency. She was patient, attentive, and truly understood my household needs, matching me with the perfect helper. What impressed me the most was how quick and seamless the entire process was—it took only 4 working days from the interview to the helper arriving at my home! Atin handled everything smoothly, from paperwork to coordination, making the experience completely hassle-free. Even after placement, she remained responsive and ready to assist with any concerns. If you’re looking for a reliable maid agency with top-notch service, I highly recommend Maidcity and Atin. Their efficiency and dedication truly set them apart!”

“Helpful and available for questions. Very straightforward process, Serene was very responsive. So far we are very happy with the outcome. It was recommended by friends, and we would also recommend them to friends.”

“Thanks to Serene from Maidcity who was incredibly efficient and proactive in recommending to us resumes & helping us get our new helper quickly (within 2 weeks). She truly understood our needs, provided valuable advice, and kept us informed thru the whole process. She even arranged for the work pass to be sent via Grab, knowing we were heading to Malaysia the next day. Her attention to detail made the process smooth and stress-free. Highly recommend her services!”

“Serene from Maidcity (Toa Payoh) has been most helpful in getting my helper. She understood the needs of the family and recommended helpers with good biodata and who are suitable for the family. Her patience, promptness and after sale service also make the process an enjoyable one. Highly recommend!”

“anage to find my helper within a short time through maidcity. Thanks to Serene for her patience and prompt action in the transfer and helping to find me a good and efficient helper.”

“I had the pleasure of working with Serene from Maidcity, and I couldn’t be more pleased with the service they provided. From the very beginning, the team was professional, attentive, and dedicated to finding the best caregivers for my elderly parents. They took the time to understand our specific needs and matched us with two excellent maids who were not only experienced but also compassionate and caring. Both maids have been amazing in looking after my parents, offering them the support they need while respecting their independence. I highly recommend Maidcity to anyone in need of reliable and skilled domestic help. Their professionalism and commitment to finding the right match for your family truly stand out. Thank you for providing peace of mind and quality care for my loved ones!”

“All information responded fast n swift act. I am really happy with the service especially Serene.. She like a 24hr answering service. Keep up the good job. Will definitely recommend to my friends.”

“Thanks Maidcity, Toa Payoh for their help to locate a suitable helper in such a short notice. Appreciate their great help”

“Was introduced to Serene from a friend of mine who also engaged a helper through Serene. Serene was exceptional and really helpful in helping us find a suitable helper. After every interview with the helper, she would check on what we thought about each helper and analyse the pros and cons. If we still wanted to interview more helpers, Serene would do a 1st round interview and help sieve out the ones that aren't suitable for us base on our previous conversations, this helps speed up the process. Would definitely introduce to friends 👍🏻”

“First came across Maidcity in July 2024 when we were urgently seeking a helper to look after my mother. They were quick to respond to my enquiries, took the time to understand our needs, and was able to provide advice and recommendations. Serene was patient and clear in her explanation of the process and administrative matters. Our first helper was confirmed within 1.5 weeks and worked for us for almost 6 months; due to unforeseen circumstances, we had to look for a new helper who joined us within a week of confirmation. The transition process was smooth and Serene and her admin team were efficient in the administrative work. They also followed up with us and shared feedback that would help us better manage our new helper. The family is grateful and appreciate the efforts put in by Serene and admin team and we recommend Maidcity for a fuss-free MDW employment process.”

“I was in urgent need of a helper and contacted Shirley from Maidcity Kovan. Knowing of my situation, Shirley has displayed good judgement and diligence in shortlisting suitable candidates according to my stringent requirements. She is also very responsive and reply to my queries even during Christmas and New Year holidays. I have ever encountered other agencies whom will capitalise on my urgent situation and recommend me undesired candidates. Shirley from Maidcity stood out as an exception. She is definitely an asset to your search for good helpers. Do contact her.”

“I cannot thank Maidcity enough for their efficiency and professionalism in helping me find a new employer for Melyn after I no longer needed her services due to my father's passing. Serene, in particular, was outstanding—attentive, empathetic, and incredibly informative throughout the entire process. She kept me well updated, which made the whole experience smooth and stress-free. Knowing Melyn was in good hands and the transition was handled with care was a great relief. I highly recommend Maidcity to anyone needing reliable and compassionate assistance. Thank you, Serene and the team, for making a difficult situation so much easier to navigate.”

“Stella from MaidCity Kovan branch was recommended to me from my relative. Stella clearly understand what we need and matched us with potential helpers and answered all of our queries promptly. We managed to hire a helper through Stella recommendation. I am thankful to Stella at MaidCity Kovan branch for her assistance in finding a helper that we needed.”

“Stella, is a wonderful lady who listened to our needs on helper requirements. We managed to get a helper for our late mum and till date she is still with us. She is of great help to cook for the family and doing housework.”

“5/5 stars! I wanted to commend Hazel for her exceptional service and patience. Although I ultimately didn't find a maid through their agency, Hazel's professionalism and dedication to finding the right fit for my family was truly impressive. Her kindness and understanding even after I decided to go with another option was truly appreciated. Highly recommend Hazel for her outstanding customer service!”

“Excellent customer service. Thank you Shirley.”

“Shirley at Maidcity Kovan was very helpful and attentive in helping us to find a suitable helper to look after my mum. We were able to get a helper in a very short timing. Kudos to Shirley who make it possible in completing all the formalities without any hiccups. Thank you so much Shirley. Cheers.”

“Very good experience with their services and Stella recommended helper that matches our needs. 👍”

“Employed a Myanmmar helper through Agent Stella a month ago. Despite our family's indecisiveness of changing our previous helper from another agent some months back, eventhough there was an APS helper who is suited for our family needs upon her recommendation, she was still always open to questions and helping us along. Long calls and face time with her proves her attentiveness, proactive positive vibes gave us even more confidence that we can rely and trust her with our search on a reliable helper. True enough, we have here with us our current one! I have to say Stella is a super patient, helpful and resourceful agent who will open her ears to listen deeply to our problems and in turn advise us accordingly. Can be trusted and rely on which explains how we turned to become friends too. Thumbs up to Maidcity on having Stella as well as the good service provided!”

“I'm very satisfied with the service provided by Shirly Lau. She's very patient and helpful to all my enquiries. Thank you.”

“Employed a myanmar maid through Shirley. I must say her service was excellent. Shirley is very patient and efficient. By far this the best agency I came across as compare to my previous encountered with other agencies.”

“Shirley was very helpful and gave good advice. So far my Maid has been good, Shirley will call from time to time to follow up with us on the maid quality of service and wellbeing.”

“Engaged a new maid here with Shirley and I am very pleased with her service. She is very helpful with our requests and is efficient in helping to bring our maid over. Thank you Shirley!”

“Very prompt service and exercise professionalism in every actions they took. Had a transfer maid but slightly over a mth, maid wanted to go home to attend to her mom who had a stroke. Atin was able to quickly arrange a maid for replacement. But Atin was cautious to recommend only suitable one. With her large data base on hand + recommendation, our current maid is one of the best choice. To date, our new maid is well-liked by all of our family members.”

“Shout out to Ms Shirley.She was so patient to guide me through the process. It's so hassle-free and was very satisfied with the service.”

“Stella is very helpful, informative and friendly. She helped us to choose and match helper according to our need. Thanks to her, We found a good helper. Recommended for their service ”

“Agent Stella is such an attentive agent who helped us find the most suitable domestic worker. She tried to understand our situation first before introducing any helpers. We like her efficiency to provide answers whenever we have quires. Much appreciate her effort and help.”

“Will recommend. Reliable and good service .”

“We engaged Maidcity for direct hire from Indonesia, and Stella was the one who helped us make sure that our helper arrives in Singapore smoothly and on time. As first time employers, there was a lot of things we were unfamiliar with, but Stella patiently explained to us the process, and advised us on what to do based on our situation. Thanks to Maidcity and Stella (who is fluent in Malay so she is able to converse with the Indonesian helpers), our helper was able to settle all the necessary admin such as renewing of passport, medical checkups and getting vaccination. We are very satisfied with Maidcity’s services, and their charges were also very reasonable with no hidden costs that would give you a bill shock. We would recommend potential employers to engage Maidcity Kovan and Stella, especially if you are living in the North East since the agency is conveniently located in Heartland Mall.”

“Mdm Yatimah is very helpful, very professional and very clear in explaining the process and procedures in hiring a domestic helper.”